Where I live now in Pueblo, CO; Xfinity/Comcast has the lions share of the market and there are not many other choices available here. I ended up with CenturyLink, even though they are not perfect, at least they got my order right, and by calling them I got a cheaper plan than Comcast/Xfinity.
Xfinity/Comcast has a reputation for rock solid internet, and sometimes terrible customer service and billing support. The last straw for me was that even though I tried at least 50 times, Xfinity cannot separate my ex-wife's California Xfinity account from my order attempts in Colorado. When I try to order new service in Colorado, they always show my old California address. I cannot order new Xfinity service without potentially messing up my ex-wife's/son's internet.
When I went to Xfinity's site, they told me to call them, when I called Xfinity, they told me to visit a store, at the store they tell me to call or go online. Rinse, lather, repeat, after 50 times, I gave up.
Update, CenturyLink lost my order, and gave me a spam phone number to call, oh well, I guess I will hold my nose and try one more time with Comcast. Update 2, it worked, all I had to do is use my gmail account and boom, it worked. Yahoo. So, if you have a problem ordering Xfinity because your email was used to set up a previous account at Xfinity, just use another email, such as a free one from Google or Yahoo, etc.
However, Xfinity's web site is a bit of a joke, they are trying to be Yahoo and Google, (With front page news, celebrity stories, weather, sports, gossip, and such) and you cannot even check emails there because of a silly pop-up that blocks viewing your email.
Also, there are bugs in their DVR; if you hit the fast forward one time too many, it jumps so fast you miss shows and end up on the next commercial. The DVR also has an annoying trick question: Sometimes at a show's end; a window pops up. The problem is that the same size, color and format pops up that says "Buy or cancel" or "Watch or Cancel". This can cause those in a hurry or with imperfect vision, to accidentally buy some show episode when they already have several episodes recorded of that same show. Also when a show ends, it takes too long for the DVR to be ready to pick a new show, the fix is to hit the Xfinity button on the remote and go to saved shows. Of course during prime time, I often get a temporary DVR service not available message.
Their TV remote is easy to program to work with most modern TVs, however even that has a bug. The keys light up when you move the remote, and turn off when it is stationary. This means at night you must shake the remote before you can use it, and if you hesitate, they keys turn dark. I think a better way to light the lights is when you are holding the remote, either with a capacitive sensing system or a light interruption system or a heat sensing system do detect human hands.
Also, their chat with support system is frustrating - you must log in a few times, answer screening questions, and wait a long time.You have to backup to return to where you jumped from. Also, if you are like me and like really old TV shows much better than dysfunctional family sitcoms and other junk, make sure you set it to record new and old shows on their website, which is great for programming your DVR. Maybe Xfinity should hire me as Comcast's user interface consultant!
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Mark Shapiro, judgment expert, judgment broker, judgment writer, and a smile chaser. Visit: http://www.JudgmentBuy.com
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